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General Questions

M.O.N.K.Y (Modular Onchain Network Key Yielder) is a secure, user-friendly Solana wallet designed for rebels who demand the best. It’s built to provide military-grade security while maintaining an intuitive interface for users of all skill levels.
Yes! M.O.N.K.Y is completely free to use. We don’t charge any subscription fees, hidden costs, or wallet management fees. You only pay the standard Solana network fees for transactions (typically $0.00025 per transaction).
Currently, M.O.N.K.Y is in development. You can:
  1. Connect with our Telegram Bot for early access
  2. Follow us on X (Twitter) for updates
  3. Join our community and get notified when the wallet launches
M.O.N.K.Y is a web-based application that works on:
  • Desktop: Chrome, Firefox, Safari, Edge
  • Mobile: iOS Safari, Android Chrome
  • Tablets: All modern browsers
Native mobile apps are planned for later phases of development.

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Security Questions

M.O.N.K.Y uses military-grade security measures:
  • 256-bit encryption for all sensitive data
  • Local key storage - your keys never leave your device
  • Hardware wallet support for additional security
  • Multi-factor authentication options
  • Regular security audits by third-party firms
No, absolutely not. M.O.N.K.Y operates on a zero-knowledge architecture. Your private keys are generated and stored exclusively on your device. We cannot access your funds even if we wanted to.
Unfortunately, if you lose your recovery phrase and don’t have access to your wallet, there’s no way to recover your funds. This is by design for security reasons. Always:
  • Store your recovery phrase in multiple secure locations
  • Never store it digitally
  • Consider using a hardware wallet for large amounts
Yes. We follow strict privacy principles:
  • No personal data collection beyond what’s necessary
  • All communications are encrypted
  • We never sell or share your data
  • GDPR and CCPA compliant

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Technical Questions

M.O.N.K.Y is built specifically for the Solana blockchain, chosen for its:
  • Lightning-fast transaction speeds (1-2 seconds)
  • Extremely low fees (average $0.00025)
  • High scalability (50,000+ TPS)
  • Rich DeFi ecosystem
Currently, M.O.N.K.Y focuses exclusively on Solana. However, we may consider multi-chain support in future updates based on community demand and technical feasibility.
M.O.N.K.Y supports:
  • SOL (native Solana token)
  • All SPL tokens (Solana Program Library tokens)
  • NFTs (Metaplex standard)
  • Wrapped tokens (wSOL, wETH, etc.)
Yes! M.O.N.K.Y includes built-in staking features that allow you to:
  • Stake SOL with top validators
  • Earn rewards automatically
  • Monitor your staking performance
  • Unstake anytime (subject to Solana’s unstaking period)

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Feature Questions

Yes, M.O.N.K.Y includes integrated DEX functionality powered by Jupiter, allowing you to:
  • Swap between SOL and SPL tokens
  • Get the best prices across multiple exchanges
  • Execute trades directly from your wallet
  • View real-time price charts and market data
Yes! M.O.N.K.Y has full NFT support including:
  • Viewing your NFT collection
  • Sending and receiving NFTs
  • Integration with major NFT marketplaces
  • NFT metadata and rarity information
Absolutely! M.O.N.K.Y includes comprehensive portfolio tracking:
  • Real-time portfolio valuation
  • Historical performance charts
  • Profit/loss tracking
  • Transaction history and analytics
  • DeFi position monitoring
Currently, M.O.N.K.Y is a web application optimized for mobile browsers. Native iOS and Android apps are planned for later development phases. The web version works great on mobile devices in the meantime.

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Support Questions

We offer multiple support channels:
Our support team is available 24/7 through:
  • Telegram bot (automated responses + human support)
  • Email support (response within 24 hours)
For urgent security issues, we provide emergency support around the clock.
For bugs:For security issues:
  • Email: security@monkywallet.com (encrypted communication preferred)
  • We have a responsible disclosure policy with rewards for valid reports
Yes! We provide:
  • Comprehensive documentation (this site)
  • Tutorial videos and guides
  • Regular blog posts about DeFi and Solana
  • Community educational events
  • In-app tooltips and guidance

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Troubleshooting

If your transaction is stuck:
  1. Wait: Solana transactions usually confirm in 1-2 seconds, but network congestion can cause delays
  2. Check status: Use a Solana explorer to check your transaction status
  3. Retry: If failed, you can retry the transaction
  4. Contact support: If issues persist, reach out to our support team
Try these steps:
  1. Browser compatibility: Ensure you’re using a supported browser (Chrome recommended)
  2. Enable WebUSB: Make sure WebUSB is enabled in your browser
  3. Firmware update: Ensure your hardware wallet has the latest firmware
  4. Restart: Try restarting your browser and hardware wallet
  5. Contact support: If issues persist, contact our support team
To improve performance:
  1. Clear cache: Clear your browser cache and refresh
  2. Disable extensions: Temporarily disable browser extensions
  3. Check connection: Ensure you have a stable internet connection
  4. Update browser: Make sure you’re using the latest browser version
  5. Try incognito: Test in an incognito/private browsing window
Common solutions:
  1. Refresh page: Try refreshing the M.O.N.K.Y app
  2. Clear storage: Clear local storage and restart
  3. Check network: Verify Solana network status
  4. Update browser: Ensure browser is up to date
  5. Screenshot: Take a screenshot of the error and contact support

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Still Need Help?

If you can’t find the answer to your question, we’re here to help!

Telegram Support

Get instant help through our Telegram bot

Email Support

Send us a detailed message about your issue

Community

Join the conversation on X (Twitter)
Pro Tip: Before contacting support, try searching this FAQ first. Many common issues can be resolved quickly using the troubleshooting steps above.
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