Contact Support
Need help with M.O.N.K.Y? Our support team is here to assist you with any questions, issues, or feedback you may have.Support Channels
💬 Telegram Bot
Fastest ResponseChat directly with our automated support bot for instant help with common issues.• Available 24/7
• Instant automated responses
• Escalation to human support
🐦 Follow on X
Latest UpdatesFollow us on X for the latest news, updates, and community discussions.• Product announcements
• Status updates
• Community support
📧 Email Support
Detailed InquiriesSend us an email for complex issues or detailed questions.• Response within 24 hours
• Technical support available
• Email: support@monkywallet.com
🔧 Developer Support
API & Integration HelpSpecialized support for developers and API integrations.• Technical documentation
• Integration assistance
• Email: api@monkywallet.com
Before You Contact Us
To help us assist you more effectively, please try these steps first:1
Check the FAQ
Visit our Frequently Asked Questions section for quick answers to common issues.
2
Search Documentation
Browse through our comprehensive documentation to find solutions and guides.
3
Try the Telegram Bot
Our Telegram bot can help with most wallet operations and basic troubleshooting.
4
Check System Status
Visit our status page to see if there are any ongoing service issues.
What to Include in Your Support Request
To help us resolve your issue quickly, please include:📱 Device Information
📱 Device Information
• Operating system (Windows, macOS, Linux, iOS, Android)
• Browser name and version (if using web wallet)
• Wallet app version
• Screen resolution
🔍 Issue Details
🔍 Issue Details
• Clear description of the problem
• Steps to reproduce the issue
• Expected vs actual behavior
• When the issue started occurring
📸 Screenshots/Videos
📸 Screenshots/Videos
• Screenshots of error messages
• Screen recordings of the issue (if applicable)
• Console logs (for technical issues)
• Transaction signatures (if relevant)
🚫 Never Include
🚫 Never Include
• Private keys or seed phrases
• Passwords or PINs
• Full wallet addresses (last 4 characters only)
• Personal financial information
Support Categories
🔐 Security Issues
Priority: URGENT If you suspect unauthorized access to your wallet or notice suspicious activity:- Immediately change your wallet password
- Move funds to a secure wallet
- Contact us via Telegram or Email immediately
- Do not share sensitive information
💸 Transaction Issues
Priority: HIGH For problems with sending, receiving, or transaction confirmations: • Include transaction signature • Specify the exact error message • Mention transaction amount and recipient • Provide approximate time of transaction🔧 Technical Issues
Priority: MEDIUM For app crashes, sync issues, or feature problems: • Describe what you were doing when the issue occurred • Include device and app version information • Attach screenshots if available • Mention if the issue is reproducible💡 Feature Requests
Priority: LOW Have an idea for improving M.O.N.K.Y? We’d love to hear it! • Describe the feature in detail • Explain the use case or problem it solves • Include mockups or examples if possibleResponse Times
Our support team aims to respond within these timeframes:- Telegram Bot
- Email Support
Instant - Automated responses15 minutes - Human escalation during business hours2 hours - Outside business hours
Business hours: Monday - Friday, 9:00 AM - 6:00 PM UTC
Community Support
Join our growing community for peer-to-peer help and discussions:🗣️ Discord Server
Join our Discord community for real-time chat with other users and developers.Coming Soon
💬 Telegram Group
Connect with other M.O.N.K.Y users in our Telegram community group.Coming Soon
📖 GitHub
Report bugs, request features, or contribute to our open-source projects.Coming Soon
Developer Resources
Need technical help with integrations or API usage?1
Check API Documentation
Review our comprehensive API Reference for detailed endpoint information.
2
Browse Code Examples
Find implementation examples and SDKs in our developer resources.
3
Contact Developer Support
Email our technical team at api@monkywallet.com for specialized assistance.
Feedback & Suggestions
We value your feedback! Help us improve M.O.N.K.Y by sharing your thoughts:⭐ App Store Reviews
Leave a review on your device’s app store to help other users discover M.O.N.K.Y.
💬 Direct Feedback
Send detailed feedback and suggestions to feedback@monkywallet.com.
Business Inquiries
For partnerships, media inquiries, or business development: Email: business@monkywallet.com Response Time: 3-5 business daysQuick Actions
Chat Now
Start chatting with our support bot
Read FAQ
Browse frequently asked questions
Follow Updates
Stay updated on X
Email Us
Send us an email
Security Reminder: Never share your private keys, seed phrases, or passwords with anyone, including support staff. Legitimate support will never ask for this information.