> ## Documentation Index
> Fetch the complete documentation index at: https://docs.monky.space/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Get help with M.O.N.K.Y wallet - multiple ways to reach our support team.

# Contact Support

Need help with M.O.N.K.Y? Our support team is here to assist you with any questions, issues, or feedback you may have.

## Support Channels

<CardGroup cols={2}>
  <Card title="💬 Telegram Bot" icon="telegram" href="https://t.me/monky_os_bot">
    **Fastest Response**

    Chat directly with our automated support bot for instant help with common issues.

    • Available 24/7
    • Instant automated responses
    • Escalation to human support
  </Card>

  <Card title="🐦 Follow on X" icon="x-twitter" href="https://x.com/monkywallet">
    **Latest Updates**

    Follow us on X for the latest news, updates, and community discussions.

    • Product announcements
    • Status updates
    • Community support
  </Card>

  <Card title="📧 Email Support" icon="envelope">
    **Detailed Inquiries**

    Send us an email for complex issues or detailed questions.

    • Response within 24 hours
    • Technical support available
    • **Email:** [support@monkywallet.com](mailto:support@monkywallet.com)
  </Card>

  <Card title="🔧 Developer Support" icon="code">
    **API & Integration Help**

    Specialized support for developers and API integrations.

    • Technical documentation
    • Integration assistance
    • **Email:** [api@monkywallet.com](mailto:api@monkywallet.com)
  </Card>
</CardGroup>

## Before You Contact Us

To help us assist you more effectively, please try these steps first:

<Steps>
  <Step title="Check the FAQ">
    Visit our [Frequently Asked Questions](/support/faq) section for quick answers to common issues.
  </Step>

  <Step title="Search Documentation">
    Browse through our comprehensive documentation to find solutions and guides.
  </Step>

  <Step title="Try the Telegram Bot">
    Our [Telegram bot](https://t.me/monky_os_bot) can help with most wallet operations and basic troubleshooting.
  </Step>

  <Step title="Check System Status">
    Visit our status page to see if there are any ongoing service issues.
  </Step>
</Steps>

## What to Include in Your Support Request

To help us resolve your issue quickly, please include:

<AccordionGroup>
  <Accordion title="📱 Device Information">
    • Operating system (Windows, macOS, Linux, iOS, Android)
    • Browser name and version (if using web wallet)
    • Wallet app version
    • Screen resolution
  </Accordion>

  <Accordion title="🔍 Issue Details">
    • Clear description of the problem
    • Steps to reproduce the issue
    • Expected vs actual behavior
    • When the issue started occurring
  </Accordion>

  <Accordion title="📸 Screenshots/Videos">
    • Screenshots of error messages
    • Screen recordings of the issue (if applicable)
    • Console logs (for technical issues)
    • Transaction signatures (if relevant)
  </Accordion>

  <Accordion title="🚫 Never Include">
    • Private keys or seed phrases
    • Passwords or PINs
    • Full wallet addresses (last 4 characters only)
    • Personal financial information
  </Accordion>
</AccordionGroup>

## Support Categories

### 🔐 Security Issues

**Priority: URGENT**

If you suspect unauthorized access to your wallet or notice suspicious activity:

1. **Immediately** change your wallet password
2. Move funds to a secure wallet
3. Contact us via **Telegram** or **Email** immediately
4. Do not share sensitive information

### 💸 Transaction Issues

**Priority: HIGH**

For problems with sending, receiving, or transaction confirmations:

• Include transaction signature
• Specify the exact error message
• Mention transaction amount and recipient
• Provide approximate time of transaction

### 🔧 Technical Issues

**Priority: MEDIUM**

For app crashes, sync issues, or feature problems:

• Describe what you were doing when the issue occurred
• Include device and app version information
• Attach screenshots if available
• Mention if the issue is reproducible

### 💡 Feature Requests

**Priority: LOW**

Have an idea for improving M.O.N.K.Y? We'd love to hear it!

• Describe the feature in detail
• Explain the use case or problem it solves
• Include mockups or examples if possible

## Response Times

Our support team aims to respond within these timeframes:

<Tabs>
  <Tab title="Telegram Bot">
    **Instant** - Automated responses

    **15 minutes** - Human escalation during business hours

    **2 hours** - Outside business hours
  </Tab>

  <Tab title="Email Support">
    **2 hours** - Security/urgent issues

    **24 hours** - Standard inquiries

    **48 hours** - Complex technical issues
  </Tab>

  <Tab title="Social Media">
    **4 hours** - X/Twitter responses

    **24 hours** - Community discussions
  </Tab>
</Tabs>

<Note>
  Business hours: Monday - Friday, 9:00 AM - 6:00 PM UTC
</Note>

## Community Support

Join our growing community for peer-to-peer help and discussions:

<CardGroup cols={3}>
  <Card title="🗣️ Discord Server" icon="discord">
    Join our Discord community for real-time chat with other users and developers.

    *Coming Soon*
  </Card>

  <Card title="💬 Telegram Group" icon="telegram">
    Connect with other M.O.N.K.Y users in our Telegram community group.

    *Coming Soon*
  </Card>

  <Card title="📖 GitHub" icon="github">
    Report bugs, request features, or contribute to our open-source projects.

    *Coming Soon*
  </Card>
</CardGroup>

## Developer Resources

Need technical help with integrations or API usage?

<Steps>
  <Step title="Check API Documentation">
    Review our comprehensive [API Reference](/api-reference/introduction) for detailed endpoint information.
  </Step>

  <Step title="Browse Code Examples">
    Find implementation examples and SDKs in our developer resources.
  </Step>

  <Step title="Contact Developer Support">
    Email our technical team at **[api@monkywallet.com](mailto:api@monkywallet.com)** for specialized assistance.
  </Step>
</Steps>

## Feedback & Suggestions

We value your feedback! Help us improve M.O.N.K.Y by sharing your thoughts:

<CardGroup cols={2}>
  <Card title="⭐ App Store Reviews" icon="star">
    Leave a review on your device's app store to help other users discover M.O.N.K.Y.
  </Card>

  <Card title="💬 Direct Feedback" icon="message-circle">
    Send detailed feedback and suggestions to **[feedback@monkywallet.com](mailto:feedback@monkywallet.com)**.
  </Card>
</CardGroup>

## Business Inquiries

For partnerships, media inquiries, or business development:

**Email:** [business@monkywallet.com](mailto:business@monkywallet.com)

**Response Time:** 3-5 business days

***

## Quick Actions

<CardGroup cols={4}>
  <Card title="Chat Now" icon="telegram" href="https://t.me/monky_os_bot">
    Start chatting with our support bot
  </Card>

  <Card title="Read FAQ" icon="question-circle" href="/support/faq">
    Browse frequently asked questions
  </Card>

  <Card title="Follow Updates" icon="x-twitter" href="https://x.com/monkywallet">
    Stay updated on X
  </Card>

  <Card title="Email Us" icon="envelope" href="mailto:support@monkywallet.com">
    Send us an email
  </Card>
</CardGroup>

<Warning>
  **Security Reminder:** Never share your private keys, seed phrases, or passwords with anyone, including support staff. Legitimate support will never ask for this information.
</Warning>